Returns & Refunds | aellae, Inc.

Effective Date: August 1st, 2025

Last Updated: August 1st, 2025

At aellae, Inc., we want you to love every product you purchase from us. If you are not fully satisfied, our Returns & Refunds Policy is here to ensure a smooth and transparent process.

Eligibility for Returns

Items must be returned within 30 days of the delivery date.
Products must be unused, unopened, and in original packaging to qualify for a return.
For hygiene and safety reasons, certain items (e.g., skincare, cosmetics, and personal care products) are non-returnable unless defective or damaged upon arrival.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us at support@aellae.com within 7 days of delivery. We may request photos to verify the issue. Eligible items will be replaced or refunded at no extra cost to you.

Non-Returnable Items

We cannot accept returns on:

Opened skincare or personal care products
Gift cards and promotional items
Final sale or clearance items

Refund Process

Once your return is received and inspected, we will notify you via email.
Approved refunds will be issued to your original payment method within 5–10 business days.
Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please return it for a refund (if eligible) and place a new order.

How to Start a Return

To initiate a return, please email support@aellae.com with:

Order number
Product(s) you wish to return
Reason for return

We will provide you with return instructions and a shipping address. Please note that return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.